service & support

In the event of an emergency please call 000

Advice for Fire Crews

  1. Douse with a large volume of water. Keep dousing as fire may reignite (the batteries will still have stored energy).
  2. Smoke from a burning battery is toxic and may contain Hydrogen Fluoride, do not inhale and do not expose to skin. Ensure breathing apparatus and safety suits are Hydrogen Fluoride rated (EN ISO 374-1:2016 Type S).
  3. If handling, even after extinction, use neoprene gloves and neoprene safety suits (not nitrile, not latex, not leather, etc.). Gloves/suites should conform to EN ISO 374-1:2016 Type S (specific type-test for Hydrogen Fluoride).

The battery cell chemistry is Lithium Iron Phosphate (LiFePO, a.k.a. LIPO, a.k.a. LFP). This is a benign chemistry that is more tolerant of abuse including heating and puncture than most other lithium chemistry. Certainly much easier to control in an emergency that Lithium Cobalt Oxide (LCO) cells that are found in phones and laptops. Burning is normally slow, taking about 20 minutes to completely set alight.

 

For NSW Fire Safety Guidelines, click here

customer support

If you have a service or support query please call

1300 472 020

email [email protected]

or fill out the form below and we will be in touch as soon as possible

For installation manuals, product specifications, warranty and other documentation visit our resource centre

resource centre